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Open Letter – escalation – seeking spare parts for LG refrigerator GC-B217BLJ – so that it can continue to be utilized – so that the cost-to-the-earth-of-making-it can go a longer way. https://annsol-2019-11-12.blogspot.com/2019/11/2019-11-12-16-13-ist-to-lg-com.html Dear LG.com, I had some encounters with https://www.lg.com/in. I was able to request service for refrigerator GC-B217BLJ. The service-engineer turned up on site, and was able to satisfactorily repair the fault. However, it so happens that https://www.lg.com/in does not offer spare parts. I had to send an email request. On the resulting call, in order to present the problem, I asked for a site visit, and the service-engineer arrived, took photos of the places where the parts were required. However, apparently after investigation of availability, the service-engineer informed me that the parts were not available. I was naturally upset by this information. And asked him to pass on my feedback to the company. So, I was contacted by another person from LG. (I was in the middle of voice-training (for singing) at the time of the call, so my voice might have been a little exercised on answering that call). I explained that due to the absence of freezer-shelves, I was unable to use half the freezer capacity. And in the absence of spare parts, half the freezer capacity was unusable. The refrigerator is 5 years old, with a 10 year warranty on the Inverter Linear Compressor. However, without freezer-shelves upon which to place food, half the freezer is unusable. Further, I informed the representative that if I could not get spare parts, my decision-of-the-moment would be to go to some other refrigerator-provider. I am escalating this you in the hope that LG will provide spare parts for the product it has made (though the design of the freezer shelves was not as good as the fridge shelves). And though it will cost me to replace freezer shelves that are unusable because their support-structure was too weak to bear the load. Sincerely, Ms. Ann Abraham, 2019-11-12-16-13-IST P. S. : In order to maintain the sustainability of the LG GC-B217BLJ, spare parts support is essential. I mean, spare parts for a working-freezer will contribute to its being utilized, so that hopefully we can continue to keep it. Which means that the cost-to-the-earth in producing it goes a longer way.

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